Get help documentation on LaCie Software. Genie Backup for Windows. Genie Backup Assistant. LaCie PC/Mac Lock. LaCie Desktop Manager. To get the latest driver, including Windows 10 drivers, you can choose from a list of most popular LaCie downloads. Click the download button next to the matching model name. Click the download button next to the matching model name. The LaCie setup assistant comes with every LaCie hard drive that’s available for purchase. To launch this utility, simply go to My Computer >> LaCie Setup on Windows, or to LaCie Setup Assistant >> LaCie Setup on Mac. Download this app from Microsoft Store for Windows 10, Windows 8.1. See screenshots, read the latest customer reviews, and compare ratings for LaCie Media. Download this app from Microsoft Store for Windows 10, Windows 8.1. See screenshots, read the latest customer reviews, and compare ratings for LaCie Media.
Hi Eduardo,
We appreciate your interest in Windows 10.
Did you try to connect the USB drive to other USB port and check if it helps?
This issue may arise if there is a hardware issue with your computer’s USB port, a driver problem.
I would suggest you to try these methods and check if this resolves the issue.
Method 1: Open the Hardware and devices troubleshooter:
Lacie Setup Assistant
Follow the steps given below:
Press Windows + X keys on the keyboard and select Control Panel
Type Troubleshooting in the search bar on the Control Panel.
Click on View all on the left navigation pane.
Click on Hardware and devices.
Click on Advanced on the Hardware and devicesdialog box and click on Run as administrator (Enter the credentials if required).
Click on Next and follow onscreen instruction complete the Hardware and devicestroubleshooter.
Method 2:
If the issue does not get resolved by the above method, you may try to uninstall and reinstall the USB driver on the computer. Follow the steps:
a) Press Windows + X key on the keyboard and select Device Manager.
b) Locate the USB driver.
c) Right click on the USB driver icon and select Uninstall.
d) Restart the computer. After restarting the computer, USB driver will automatically be installed.
e) Connect the external hard drive through the USB and check if it responds.
I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
Lacie Setup Assistant Windows 10
Thank you.